hello@lianlou.co
14 DAYS TO RETURN
We’re happy to accept returns on all full priced items received within 14 days, providing the garment(s) is in original condition. Any returns made after this time will not be accepted for a return - we recommend keeping your tracking number for reference when the parcel is delivered with us.
RETURN COST
You will be responsible for arranging your garment(s) to be returned to us and any fees included.
SALE RETURNS
We offer store credit only on all sale items returned within 14 days from purchase date.
Full refunds are not applicable.
Contact form
FAQs
What is your return policy?
We’re happy to accept returns on all full priced items received within 14 days, providing the garment(s) is in original condition. Any returns made after this time will not be accepted for a return - we recommend keeping your tracking number for reference when the parcel is delivered with us.
Customers are responsible for arranging the shipping for any returned items. A $7.50 shipping fee will be charged to send out any exchange items and will be invoiced before the exchange is shipped.
We offer store credit only on all sale items returned within 14 days from purchase date. Full refunds are not applicable.
Please note: An 5% Afterpay fee will be deducted from refunds, on all order made via Afterpay. This is due to the fees incurred per transactio
Arranging a return?
Please fill in the returns form above, noting your order number, contact name and email address.
We will then be in contact with an returns address.
Payment options
We accept payment from Afterpay from New Zealand and Australia.
We also accept Visa, Mastercard, and Paypal.